Job Vacancy in the Booking Office

Booking Office Supervisor

Permanent, full time vacancy

Rate of pay above National Minimum Wage

The Ffestiniog & Welsh Highland Railways are two narrow gauge steam railways operated by the Festiniog Railway Company, offering quality tourist transport through the Snowdonia National Park. Porthmadog Booking Office is the commercial administrative hub for both railways.

The post holder is responsible for assisting the Booking Offices Manager in the day to day running of Porthmadog Booking Office including ticket sales, advance bookings, customer enquiries and special events. In addition, the post holder will have a specific responsibility for the administration for functions and charter trains, working closely with the Booking Offices Manager; ensuring group travel invoices are processed and filed according to Company procedures and for the credit control of traffic related invoices; and for maintaining and updating the Traffic Cash Book.

This is a ‘Front of House’ position so excellent communication skills and a cheerful disposition are essential either orally or in written communication. The ability to communicate in Welsh, both oral and written, is desirable. The successful candidate must have good computer skills and be experienced in using all Microsoft Office applications including Excel, and comfortable with data entry, mail merge and other functions. They must be numerate, literate and accurate and have the ability to make or act on quick decisions in the event of train failure and other ‘out of the ordinary’ situations.

This position is based at our Porthmadog Station however applicants must be prepared to work at other stations if required. Weekend & Bank Holiday working will be required for this position. Some shift work – early opening / late closing in high summer.

For more information and an application pack, please email

Closing date for applications Sunday 20th Jan 2019.